1. Who We Are

Discovery Homecare provides care-at-home services across Dundee and surrounding areas.
For all data protection matters, Discovery Homecare acts as the Data Controller.

Contact details:
Email: carolinefox@discoveryhomecare.co.uk
Phone: 07783090651

2. Information We Collect Through Our Website

We collect information in the following ways:

2.1 Information You Provide Directly

• Contact form submissions
• Enquiries about care services
• Job applications or recruitment enquiries

This may include:

• Name
• Email address
• Phone number
• Address (optional)
• Any information you choose to include in your message

2.2 Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Cookies (see Section 7)

This information helps us improve our website and user experience.

3. How We Use Your Information

We use personal information for the following purposes:

• Responding to enquiries about care services
• Providing information you have requested
• Processing job applications
• Maintaining website security and performance
• Improving our website and services
• Meeting legal and regulatory obligations

We will never sell your data or share it with third parties for marketing.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – when you submit a contact form or sign up for updates
• Legitimate interests – responding to enquiries, improving our website
• Legal obligation – where required by regulators such as the Care Inspectorate
• Contract – when taking steps to provide care services

5. How We Store and Protect Your Information

We take data security seriously. Your information is stored securely using:

• Encrypted systems
• Password‑protected devices
• Secure cloud storage
• Access limited to authorised staff only

We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or to meet legal requirements.

6. Sharing Your Information

We may share your information only when necessary and lawful:

• With regulatory bodies (e.g., Care Inspectorate)
• With IT providers who support our website or systems
• With emergency services if required for safety

All third‑party providers are required to comply with UK GDPR and maintain strict confidentiality.

We do not share your information with advertisers or unrelated organisations.

7. Cookies and Website Tracking

Our website may use cookies to:

• Improve site performance
• Understand how visitors use the site
• Enhance user experience

You can control or disable cookies through your browser settings.
If we use analytics tools (e.g., Google Analytics), these will collect anonymised usage data.

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request a copy of your data (data portability)

To exercise any of these rights, contact us using the details in Section 1.

If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO).

9. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.